FAQ
Q. What’s your address?
A.1017 Boston Post Rd. E, Marlborough, MA 01752
Q. How should I transport my knives and tools to you?
A. The best way to transport your items depends on their size and type. You can find detailed recommendations here.
Q. How long does sharpening take?
A. Most orders are completed within 24–48 hours, unless otherwise specified.
Q. How can I contact you?
A. You can reach us by text, email, or through our online form—and you’re welcome to walk in during open hours. See full contact list here.
Q. What other services do you provide?
A. In addition to sharpening, we offer handle replacement, rust removal, tool cleaning, and minor tool repairs. View the full list of available services here.
Q. What types of tools can you sharpen?
A. We work on a wide range of tools—knives, scissors, garden tools, workshop tools, saw blades, clipper blades, and more. Access the full list here.
Q. What equipment do you use?
A. We use water whetstones in various shapes and sizes, files, honing and polishing wheels, and electrical bench grinders. The equipment used depends on the specific tool.
A.1017 Boston Post Rd. E, Marlborough, MA 01752
Q. How should I transport my knives and tools to you?
A. The best way to transport your items depends on their size and type. You can find detailed recommendations here.
Q. How long does sharpening take?
A. Most orders are completed within 24–48 hours, unless otherwise specified.
Q. How can I contact you?
A. You can reach us by text, email, or through our online form—and you’re welcome to walk in during open hours. See full contact list here.
Q. What other services do you provide?
A. In addition to sharpening, we offer handle replacement, rust removal, tool cleaning, and minor tool repairs. View the full list of available services here.
Q. What types of tools can you sharpen?
A. We work on a wide range of tools—knives, scissors, garden tools, workshop tools, saw blades, clipper blades, and more. Access the full list here.
Q. What equipment do you use?
A. We use water whetstones in various shapes and sizes, files, honing and polishing wheels, and electrical bench grinders. The equipment used depends on the specific tool.
Q. What delivery or drop-off options are available?
A. Walk-in during regular hours (Mon–Thu, 9:30 AM–5 PM); 24/7 Drop-off Box at the workshop for anytime convenience.
Q. Do you offer pick-up or delivery?
A. For Massachusetts residents (within 25 miles from Marlborough), pick-up/delivery is available for $20, with a 24–48 hour turnaround. For customers outside Massachusetts, you can mail items via UPS or USPS, with a flat rate of $30 (covers both shipping to us and return).
Q. How do mail-in services work?
A. You send your tools (securely packaged), and we’ll return them using the same method. Instructions and shipping labels are provided.
Q. Your workshop was closed when I arrived. What should I do?
A. We are sorry about that! Learn more about appointment arrangement here, or schedule one here
A. Walk-in during regular hours (Mon–Thu, 9:30 AM–5 PM); 24/7 Drop-off Box at the workshop for anytime convenience.
Q. Do you offer pick-up or delivery?
A. For Massachusetts residents (within 25 miles from Marlborough), pick-up/delivery is available for $20, with a 24–48 hour turnaround. For customers outside Massachusetts, you can mail items via UPS or USPS, with a flat rate of $30 (covers both shipping to us and return).
Q. How do mail-in services work?
A. You send your tools (securely packaged), and we’ll return them using the same method. Instructions and shipping labels are provided.
Q. Your workshop was closed when I arrived. What should I do?
A. We are sorry about that! Learn more about appointment arrangement here, or schedule one here
Q. What payment options are accepted?
A. We accept cash, check, Venmo, Zelle, and all major credit/debit cards.
Q. Are there any extra fees?
A. Optional services may incur surcharges: +$10 per knife for whetstone sharpening upgrades and +$3 per tool for rust removal.
Q. Can I get discounts for larger orders?
A. Yes. Bulk order discounts start at 5+ items in the same category (e.g., knives, garden tools). Orders of 21+ items in the same category qualify for up to 20% off.
Q. What about invoices and receipts?
A. Digital invoices are provided by default. Paper copies are available upon request.
A. We accept cash, check, Venmo, Zelle, and all major credit/debit cards.
Q. Are there any extra fees?
A. Optional services may incur surcharges: +$10 per knife for whetstone sharpening upgrades and +$3 per tool for rust removal.
Q. Can I get discounts for larger orders?
A. Yes. Bulk order discounts start at 5+ items in the same category (e.g., knives, garden tools). Orders of 21+ items in the same category qualify for up to 20% off.
Q. What about invoices and receipts?
A. Digital invoices are provided by default. Paper copies are available upon request.